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Discussion topic: Volume button not working on sky remote

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Sandmart
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Volume button not working on sky remote

‎05 Mar 2024 07:09 PM

Sky remote volume not working and people talking is out of sync

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MarkGoldsmith
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Superuser
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Re: Volume button not working on sky remote

‎05 Mar 2024 07:42 PM

Posted by a Superuser, not a Sky employee. Find out more
@Sandmart wrote:

Sky remote volume not working and people talking is out of sync

On the rare occasion I've seen the sound out of sync turning the puck into standby mode and then back on has fixed it for me. The other option is to unplug it for a minute if that doesn't help.

 

for the volume you may need to reset and repair your remote

 

  1. Press and hold 7 and 9 together for 3 seconds.
  2. Press and hold 1 and 3 together for 3 seconds.
  3. follow the onscreen instructions.
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MarkGoldsmith
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Superuser
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Volume button not working on sky remote

‎05 Mar 2024 07:42 PM

Posted by a Superuser, not a Sky employee. Find out more
@Sandmart wrote:

Sky remote volume not working and people talking is out of sync

On the rare occasion I've seen the sound out of sync turning the puck into standby mode and then back on has fixed it for me. The other option is to unplug it for a minute if that doesn't help.

 

for the volume you may need to reset and repair your remote

 

  1. Press and hold 7 and 9 together for 3 seconds.
  2. Press and hold 1 and 3 together for 3 seconds.
  3. follow the onscreen instructions.
Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
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Nicolawhiye12
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Re: Volume button not working on sky remote

‎21 Nov 2024 06:49 PM

Still no luck 

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SH55
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Re: Volume button not working on sky remote

‎31 Dec 2024 10:43 AM

I have tried everything that has been suggested the volume is still not working but all the other buttons are. Need help

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SH55
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Re: Volume button not working on sky remote

‎31 Dec 2024 10:47 AM

I tried pressing button seven and nine and then one and three the volume button is still not working. I'll change the batteries restarted the skybox the other buttons on the remote are working but the volume isn't!!!! Yet another problem with sky seems to be a weekly thing

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Snowy1954
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Re: Volume button not working on sky remote

‎31 Dec 2024 01:27 PM

Got same problem with volume button not working on new sky Q box tried what others have done still nothing how have others fixed it 

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Hoody21
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Re: Volume button not working on sky remote

‎12 Jan 2025 07:21 PM

Same , also have another remote same thing also voice activation does not work 

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lisajane40
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Re: Volume button not working on sky remote

‎13 Jan 2025 01:06 PM

No working sky q microphone  and volume sound

 

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HarryMcM
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Re: Volume button not working on sky remote

‎16 Jan 2025 08:57 PM

Is no one from Sky able to sort this for goodness sake? Ridiculous lack of customer service.

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Chrisee
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Re: Volume button not working on sky remote

‎17 Jan 2025 07:54 AM

Posted by a Superuser, not a Sky employee. Find out more

@HarryMcM sort out what? The remotes need programming to control a TV as explained in the post marked as the answer Sky cant do that remotely. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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ArnieT1
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Re: Volume button not working on sky remote

‎20 Jan 2025 09:55 PM

Hi

I don't know if you or anyone else figured this issue but part of the answer is missing...a crucial part actually!

It's no good just pressing 17 and 9 and 1 and 3 etc.

You need a code too.

The solution however is as follows:

On your tv from your Sky Home page, Go down to Settings then set up then set up remote to control TV then it'll ask you to find your tv from the list. Then follow the info

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