SKY PUCK

[gknight1973]

Sky puck issues first netflix was playing up now my itvx why am I having so many issues with this, if anyone else having problems with there sky pucks please let me know and what i can do to make it better?

Thank you 😊

[Stelee68]

Sorted, thank you so much

[peter-marlow+1966]

Going to settings  open  it go to system management open it resets and updates and restart device  that should do it 

[Linda658]

Can get in itv x, pick a programme and the screen goes black 

[Fothergill1]

Hi @Linda658 I saw someone else with the same problem about 30 minutes ago and suggested the restarted their puck.  THey advised that this resolved ed the problem for them.

As it worked for them hopefully it will do the same for you.  To restart the puck go to Settings > System Management > Resets & Updates > Restart device.  It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t be concerned when this happens.

Good luck 🤞

[Eebahoo]

Same, I get a black screen on sky stream

[Georgina38]

I still can't get itvx since yesterday

[Linda658]

Hi 

Thank you for your reply, I signed out and signed back in again and it's working. I did also restart the router. I will also bear in mind the restart of the puck incase it happens again 🙂

[caesarome]

@pat1959 @Georgina38 @Eebahoo 

Give this a try:

https://helpforum.sky.com/t5/Sky-Stream/ITV-x-not-working/m-p/5103693/highlight/true#M60304

[Androb1]

Exactly the same issue, black screen on attempting to watch, tried everything suggested on google, came on again today but kept freezing!!😡😡😡😡😡

[JoolsBax]

This worked for me thank you so much!

[Luc5]

Hi, anyone having problems with ITV X on Sky Glass? I can open the app but can’t get a programme to play.

[Jad22]

Hi, I've got 4TVs with 4 pucks. On only one of the TVs I keep trying to load an ITVX program using the Playlist feature and the TV shows as though its about to load then nothing, just a blank screen. Ive swapped pucks with the kitchen TV  and I've also swapped out the HDMI cable for another. The only way to get it to work is going down to settings > system management > Resets & updates > restart device. Once done it works ok. Note: this doesn't happen all the time but maybe once or twice a week. Any ideas please greatly received.

[Vicksta68]

Thankyou have just done tgis snd its worked havent had ITVX since yesterday 

[G+Champion]

Ive restarted pucks, refreshed apps, itvx runs but fails to open any episodes of Coronation Street since yesterday. I followed the same process yesterday.

Its not my network as these are via ethernet. 

My missus has lost confidence as this is the second night of this and ITVX failing to open episodes either from Sky playlists, or direct from the app on the puck.

Come on Sky sort it out at your backend.