This discussion topic has been answered Discussion topic: itvx not streaming
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Message posted on 01 Oct 2025 06:44 PM
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SKY PUCK
Sky puck issues first netflix was playing up now my itvx why am I having so many issues with this, if anyone else having problems with there sky pucks please let me know and what i can do to make it better?
Thank you 😊
Message posted on 01 Oct 2025 06:45 PM
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No ITV X catch up
ITV x not working with catch up
Message posted on 01 Oct 2025 06:56 PM
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Re: Itvx
Sorted, thank you so much
Message posted on 01 Oct 2025 07:10 PM
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Re: No ITV X catch up
What problem are you having? If you're in the STV area you need to use the STV app for catch-up of recent ITV1 shows.
Message posted on 01 Oct 2025 07:14 PM
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Re: SKY PUCK
Going to settings open it go to system management open it resets and updates and restart device that should do it
Message posted on 01 Oct 2025 07:16 PM
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ITV x not working
Can get in itv x, pick a programme and the screen goes black
Message posted on 01 Oct 2025 07:26 PM
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Re: ITV x not working
Hi @Linda658 I saw someone else with the same problem about 30 minutes ago and suggested the restarted their puck. THey advised that this resolved ed the problem for them.
As it worked for them hopefully it will do the same for you. To restart the puck go to Settings > System Management > Resets & Updates > Restart device. It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t be concerned when this happens.
Good luck 🤞
If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
If it has helped please give it a "Like"
Message posted on 01 Oct 2025 07:42 PM
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Re: No itvx
Same, I get a black screen on sky stream
Message posted on 01 Oct 2025 07:43 PM
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Re: No itvx
I still can't get itvx since yesterday
Message posted on 01 Oct 2025 07:54 PM
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Re: ITV x not working
Hi
Thank you for your reply, I signed out and signed back in again and it's working. I did also restart the router. I will also bear in mind the restart of the puck incase it happens again 🙂
Message posted on 01 Oct 2025 07:56 PM
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Re: No itvx
Give this a try:
https://helpforum.sky.com/t5/Sky-Stream/ITV-x-not-working/m-p/5103693/highlight/true#M60304
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 01 Oct 2025 07:57 PM
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Re: No ITV X catch up
If you are seeing a blank screen then perhaps try this if you are a Sky Stream customer:
https://helpforum.sky.com/t5/Sky-Stream/ITV-x-not-working/m-p/5103693/highlight/true#M60304
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 01 Oct 2025 08:06 PM
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Re: No itvx
Exactly the same issue, black screen on attempting to watch, tried everything suggested on google, came on again today but kept freezing!!😡😡😡😡😡
Message posted on 01 Oct 2025 08:20 PM
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Re: ITV x not working
This worked for me thank you so much!
Message posted on 01 Oct 2025 08:36 PM
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ITV X
Hi, anyone having problems with ITV X on Sky Glass? I can open the app but can’t get a programme to play.
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