SKY PUCK

[gknight1973]

Sky puck issues first netflix was playing up now my itvx why am I having so many issues with this, if anyone else having problems with there sky pucks please let me know and what i can do to make it better?

Thank you 😊

[LD232]

ITV x not working with catch up

[Stelee68]

Sorted, thank you so much

[xenon81]

What problem are you having? If you're in the STV area you need to use the STV app for catch-up of recent ITV1 shows.

[peter-marlow+1966]

Going to settings  open  it go to system management open it resets and updates and restart device  that should do it 

[Linda658]

Can get in itv x, pick a programme and the screen goes black 

[Fothergill1]

Hi @Linda658 I saw someone else with the same problem about 30 minutes ago and suggested the restarted their puck.  THey advised that this resolved ed the problem for them.

As it worked for them hopefully it will do the same for you.  To restart the puck go to Settings > System Management > Resets & Updates > Restart device.  It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t be concerned when this happens.

Good luck 🤞

[Eebahoo]

Same, I get a black screen on sky stream

[Georgina38]

I still can't get itvx since yesterday

[Linda658]

Hi 

Thank you for your reply, I signed out and signed back in again and it's working. I did also restart the router. I will also bear in mind the restart of the puck incase it happens again 🙂

[caesarome]

@pat1959 @Georgina38 @Eebahoo 

Give this a try:

https://helpforum.sky.com/t5/Sky-Stream/ITV-x-not-working/m-p/5103693/highlight/true#M60304

[caesarome]

@LD232 

If you are seeing a blank screen then perhaps try this if you are a Sky Stream customer:

https://helpforum.sky.com/t5/Sky-Stream/ITV-x-not-working/m-p/5103693/highlight/true#M60304

[Androb1]

Exactly the same issue, black screen on attempting to watch, tried everything suggested on google, came on again today but kept freezing!!😡😡😡😡😡

[JoolsBax]

This worked for me thank you so much!

[Luc5]

Hi, anyone having problems with ITV X on Sky Glass? I can open the app but can’t get a programme to play.