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This discussion topic has been answered Discussion topic: itvx not streaming

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Message posted on ‎30 Sep 2025 06:42 PM

itvx not streaming

On both our Pucks ITVx starts but does not stream any content

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Message posted on ‎02 Oct 2025 08:56 AM - last edited: ‎02 Oct 2025 08:57 AM

Re: itvx not streaming

Posted by a Sky employee

Hi Everyone

 

Thank you for highlighting this problem.

 

Our support teams are aware of the problem and investigating.

 

Workaround: Some have found an app's refresh or restart of their device in the meantime is successful.

 

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Thanks
Kev
Community Manager

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This message was authored by: peter-marlow+1966

Message posted on ‎30 Sep 2025 07:20 PM

Itvx

Posted by a Superuser, not a Sky employee. Find out more

Anyone else  having issues  with  itvx tonight,  the wife just went to watch  emmerdale  and the screen just goes blank the app opens ok but if you select  something  to watch the is blank

P c marlow
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Message posted on ‎30 Sep 2025 07:28 PM

Re: itvx not streaming

Yes I'm having the same issue but watching itv x on samsung tablet now and working fine! 

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Message posted on ‎30 Sep 2025 08:24 PM

Re: itvx not streaming

Having same issue - wife wanting to catch back emmerdale but just blank screen - works on glass but not puks

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This message was authored by: d1bbly

Message posted on ‎30 Sep 2025 08:35 PM

Re: itvx not streaming

To All. Spent an hour on phone with Sky Support. It seems that a powerdown reset of both Pucs did the job. Also had one connected via wifi with connections dropping and only gettimg 45Mbps. A reset of the router holding the WPS button for 20secs seems to have also sorted that after logging the wifi of the Puc back in . Now getting a good 400+Mbps

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Message posted on ‎30 Sep 2025 08:39 PM - last edited: ‎30 Sep 2025 08:45 PM

Re: itvx not streaming

Posted by a Superuser, not a Sky employee. Find out more

Same here on my Sky Stream.

Was fine yesterday as watched a few things on there.

 

A settings restart though has fixed the issue for me.

So worth trying that.

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Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
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Message posted on ‎30 Sep 2025 09:56 PM

Itvx not working

ITVX is not working 

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This message was authored by: Dazzasky

Message posted on ‎30 Sep 2025 10:03 PM

Re: Itvx not working

Posted by a Superuser, not a Sky employee. Find out more
@APW2 wrote:

ITVX is not working 

Try refreshing the apps in the settings but it can take a while for them to refresh, alternatively you could also try a reboot of the puck to see if it resolves it for you @APW2 

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Message posted on ‎01 Oct 2025 06:07 AM

Re: itvx not streaming

Powered pucks off for 1 minute and back on - after a few mins start up tried ITVX and it's working --- although didn't try wife's emmerdale ( think she removed it in frustration yesterday)

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Message posted on ‎01 Oct 2025 03:55 PM

No itvx

Can't get any programmes on itvx just a black screen
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Message posted on ‎01 Oct 2025 04:23 PM

Re: No itvx

Posted by a Superuser, not a Sky employee. Find out more

@pat1959 

Is this on Sky Q, Glass or Stream ?

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Message posted on ‎01 Oct 2025 06:34 PM

Itvx

Load up itvx home page comes up but when I load a program its just blank nothing loads up

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Message posted on ‎01 Oct 2025 06:35 PM

Itvx

Is anyone struggling to get Itvx?

can't catch up on Emmerdale!! 

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Message posted on ‎01 Oct 2025 06:39 PM

Re: Itvx

  • Had to reset the sky puck again so all good.
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Message posted on ‎01 Oct 2025 06:42 PM

Re: Itvx

Posted by a Superuser, not a Sky employee. Find out more

Hi @Stelee68 .  Try restarting the Glass/puck by going into Settings > System Management > Resets & Updates > Restart device.  It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t be concerned when this happens.

 

Hopefully that will resolve the issue.

 

 

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