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Discussion topic: Unacceptable Sky Sports F1 catch-up issue continues

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This message was authored by: Dawnf1

Re: F1 catch up

They're not even ashamed of their lies or ignorance. 

This message was authored by: Dawnf1

Re: Unacceptable Sky Sports F1 catch-up issue continues

What will you do instead for F1? 

This message was authored by: sparkymark

Re: Unacceptable Sky Sports F1 catch-up issue continues

I thought I was having an issue because coincidentally I called to reduce my Sky to the Essential package but keeping the F1 channel.

 

I havent been able to watch Quali either. I tried to go to the broadcast that started at 11:30 and then watch from the start. I can watch it in progress but as soon as I try to watch it from the start, I get a message saying I'm not subscribed!

 

None of the workarounds above have worked for me.

This message was authored by: Slumdog27

Re: Unacceptable Sky Sports F1 catch-up issue continues

I'm glad to see that I'm not the only one. This is truly a pathetic service; massive F1 production team and they can't even deliver Qualifying repeat for those who actually want to sleep at night.

 

Ive a horrible feeling they'll do they same tomorrow with the race.

 

I'll be cancelling my account next month 

This message was authored by: 82bit

Re: Unacceptable Sky Sports F1 catch-up issue continues

How is it STILL not available? It's getting on for 12 hours after the event. This is a new low for this garbage service. 

~-~-~-~-~-~
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This message was authored by: i-am-andrew

Re: Unacceptable Sky Sports F1 catch-up issue continues

It's now over 9 hours after Las Vegas qualifying finished and it's still not available on Sky Stream.

 

I suspect this is the same fault evident all season whereby sessions shown on the Sky Sports Main Event channel are then not available to F1-only subscribers on catch-up:
https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Sports-F1-Channel-Only-Subscription-Catch-up-Issues/...

 

This is even more annoying given that I called the Sky complaints number about this 4 hours ago and still nothing has been done to correct access to the qualifying session.

 

Sky are failing to provide the service being paid for.
Sky are failing to actively monitor and correct issues with content access.
Sky are failing to properly respond to customer complaints.

 

2025 Las Vegas Qualifying F1 Session not available to Sky Stream F1-only subscriber:

Playlist.jpg OnDemand.jpg

This message was authored by: Jbunnerz

Re: Unacceptable Sky Sports F1 catch-up issue continues

Be nice if someone from sky could confirm if this is the same level of service we're can expect tomorrow for the race. I don't have high hopes though

This message was authored by: 82bit

Re: Unacceptable Sky Sports F1 catch-up issue continues

@Jbunnerz you won't get anyone employed by Sky commenting here. They don't care. 

@iamandrew im a full Sky Sports subscriber and it doesn't work for me, so I don't think it's 'F1 only' subscribers affected. It's all of us. 

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This message was authored by: MarkGoldsmith

Re: Unacceptable Sky Sports F1 catch-up issue continues

Posted by a Superuser, not a Sky employee. Find out more

@Jbunnerz wrote:

Be nice if someone from sky could confirm if this is the same level of service we're can expect tomorrow for the race. I don't have high hopes though


This is a community of other Sky customers so that won't happen

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: MarkGoldsmith

Re: Unacceptable Sky Sports F1 catch-up issue continues

Posted by a Superuser, not a Sky employee. Find out more

For anyone that did playlist the F1, whilst the live qualifying broadcast seemingly isn't available as a cloud recording one of the full qualifying replays has cloud recorded and is available, you just need to scroll to the other tab on the playlist to see it.

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This message was authored by: L_A_D

Re: Unacceptable Sky Sports F1 catch-up issue continues

Las Vegas quali catch-up is for some unknown reason hidden in the 'other' section (where you can choose series 2025, series 1 and other).

 

Just found it whilst scouting around thinking they might have messed up their labelling. Hope this helps people out. 

 

 

This message was authored by: 82bit

Re: Unacceptable Sky Sports F1 catch-up issue continues

Yes I've found a HD version of it and currently playing. No idea what channel it was recorded on or when. 

It's a complete shambles. Series 2025, Series 1, Other?? Madness. 

~-~-~-~-~-~
Sky Glass 65” [Gen 2]
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~-~-~-~-~-~
This message was authored by: MarkGoldsmith

Re: Unacceptable Sky Sports F1 catch-up issue continues

Posted by a Superuser, not a Sky employee. Find out more

@82bit wrote:

Yes I've found a HD version of it and currently playing. No idea what channel it was recorded on or when. 

It's a complete shambles. Series 2025, Series 1, Other?? Madness. 


Its the immediate rerun the broadcast after Ted's qualy notebook so around from around 6:30-7:00 am ish, although its a bit strange that the UHD version isn't available and it's the HD broadcast only.

 

Its actually been there since all the time as I watched it about 9am this morning.

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This message was authored by: TomBaker999

Re: Unacceptable Sky Sports F1 catch-up issue continues

Not for me unfortunately, so I think this isn't just a case of Sky mis-labelling the recording.

This message was authored by: Npage

Re: Unacceptable Sky Sports F1 catch-up issue continues

Same issue. Sick of it, will be leaving this garbage service, only thing available for me on my Sky Glass is qualifying highlights which they add the spoiler to the title, and, which is available for free on YouTube anyway! So why am I paying oh dear. 

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