Tv stream

[James-Bell]

Just got sky stream and some channels keep cutting out - going to blue screen then going to main menu . Anybody knows why it's doing this . Thanks .

[Derek_Trotter]

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@James-Bell wrote:
Just got sky stream and some channels keep cutting out - going to blue screen then going to main menu . Anybody knows why it's doing this . Thanks .

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Because your broadband connection isn't stable enough. 

[MarkGoldsmith]

@James-Bell how have you got it connected to the internet. If its via WIFI it sounds like your WIFI connection isn't strong and stable enough so i'd suggest trying using an ethernet cable and also disabling WIFI in the puck's settings. This should help improve things.

[James-Bell]

How do I turn the WiFi off on the puck .

Thanks .

[MarkGoldsmith · Accepted solution]

Settings -> Network -> Advanced Settings