Whole Home

[Nigelb1972]

Is there an issue with Whole Home as our upstairs puck is connected to the WiFi network but it's not pulling through the EPG or anything? It's been working fine for the last 3 years so this is a new thing as of an hour ago??? 

[LB69]

Same issue

[AMiz]

I'm having the same issue, don't understand what we pay all this money for when we can't even watch tv 

[Skycust1000]

Puck is connected to WiFi but won't connect to Sky services - just says press Home to refresh connection - which doesn't work. Have tried turning on and off and same with hub- any ideas?

[Ali2038]

Same issue in Telford

[NTP]

Honestly, I don't know what the little box thing is called. I just know that it's small enough to throw out of my window and as annoying as Q in Star Trek (I'm showing my age now). 

It's plugged into my fully working router via a cable (which is working fine) so the whole WiFi thing is null and void. 

The fact that others are having a similar problem makes me think that there is some other issue. 

[Leelee121]

Has anyone found a solution to the blue screen and no connection yet?

[Ren_84]

Assuming it's a sky problem, also same issue here (Norwich). Have turned it all off and on and reconnected to the router. 

[Andy_Hill]

Same here - all 5 same message. Been holding since 8:10 this evening - just got disconnected. Appauling service yet again.

[Bec_24]

Good evening, My sky stream puck will not connect, but my WiFi is working as expected. Please could you help further. Many thanks

[AmandaB947]

Me too omg I've just been wracking my brain trying to fix it!! It must be a sky glass / sky stream issue. 

[Joel17]

It shows the router and WiFi with ticks within the network settings, but it's still not connecting. It says 'let's try that again' followed by 'press home to refresh your connection', but when I press that, it just keeps coming back up with the same error message.

[S61]

Same here 🤷‍♀️... tried disconnecting/unplugging, rebooting. At a loss! 

[Paulw3663]

I managed to get a sky puck working but not sky glass. You have to unplug then hold the power button underneath the puck plug back in and wait until light goes red amber and it should install etc. Works on a puck not glass

[Concern]

My Sky stream has excellent wifi connection but is a blue screen not letting us watch anything and repeatedly asking us to let's try that again Press home to refresh your connection