Let’s try that again on sky glass

[JaxS]

Have reset my router and it's connected to the tv but cannot get any access. Have tried turning power off if sky glass and resetting it. Still nothing. Completed the trouble shooter and it says there is something wrong with the tv. But, only gives options in the instructions if there is no Wi-Fi which I have and tv states excellent connection 

[Hew77]

Snap hubby getting frustrated

[Blick]

Tv and pucs all saying service unavailable, 

[Olliec1284]

Same issue, I'm connected via network cable on a sky puck

[Dave20241]

Same issue also

[Will__]

I am having exactly the same issue. Just says let's try again, press home to refresh connection. Did a restart but still the same.

[GD1]

@NTP  Are you sure it's Sky Q as your box uses satellite for live TV and would not be affected by a wifi issue

[VhrisRhvde]

I'm having the same issue 

[Cdm24]

Hi. I can't access the sky menu. Tv prompts me to press home button to refresh connection, but when I check the network settings it shows WiFi connection is good. Have restarted puck and router but the problem persists. Any ideas? Thanks 

[JaxS]

Same here with my sky glass. 

[Skyman1983333]

I called and spoke to sky, the guy was adamant to speak to my broadband provider. I said it says excellent connection, my phone and laptop are connected fine. Then tried to sell me sky broadband.... no shame 

[Et230]

I'm having the same issue but with one of my pucks, working downstairs not upstairs but WiFi etc is all fine and connected 

[Marshall6786]

My sky puk isn't working. Stuck on screen let's try that again

[Jazmine00]

I am also having the same issue

[Bradley40]

My sky stream doesn't seem to be working. Saying theres no connection but when I checks connections on setting it says the connection to WiFi is excellent