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Discussion topic: Stop Sky TV Box turning off automatically

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This message was authored by SwankyOrc This message was authored by: SwankyOrc

Stop Sky TV Box turning off automatically

Hello,

 

Does anyone know how to stop the Sky Box from just turning itself off after it thinks I've had enough television. It's infuriating!!

I'm sure it's some pointless battery/save the planet nonsense but it is cutting us off midway through season binges without even asking if we're 'still watching'.

 

Please tell me we can over ride this in settings or do we have to live under an eco climate change death cult of powerlessness mid way through all our shows just to appease the 0.000001% difference we make to the planet.

 

Thanks for listening! 😂

 


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Stop Sky TV Box turning off automatically

Posted by a Superuser, not a Sky employee. Find out more

A message will pop up at the top of the screen for about 60 seconds, asking you to pickup your remote to stop it going into standby mode.

 

If you don't pick up the remote or press any buttons then after a couple of hours it will go into standby. If left idle on the hone screen, or paused then it will power off after 10 minutes.

 

No these cannot currently be changed, they are built into the device to comply with various power saving legislation that these to be complied with throughout the varies countries that these devices are sold.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Stop Sky TV Box turning off automatically

Posted by a Superuser, not a Sky employee. Find out more

A message will pop up at the top of the screen for about 60 seconds, asking you to pickup your remote to stop it going into standby mode.

 

If you don't pick up the remote or press any buttons then after a couple of hours it will go into standby. If left idle on the hone screen, or paused then it will power off after 10 minutes.

 

No these cannot currently be changed, they are built into the device to comply with various power saving legislation that these to be complied with throughout the varies countries that these devices are sold.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Stop Sky TV Box turning off automatically


@SwankyOrc 0.000001% difference we make to the planet

 Ha .... a denier... did you mean I  instead of we 🙂

 

Every little contribution helps😉

Exiled in HH
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Stop Sky TV Box turning off automatically

Posted by a Superuser, not a Sky employee. Find out more

@SwankyOrc 

 

As @MarkGoldsmith indicates, Glass/Stream is already distributed in (for example) Republic of Ireland and Italy and so has to continue to comply with increasingly strict EU regulation despite this not necessarily applying within the UK (although it largely does because national governments tend to agree on such things)

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: Stop Sky TV Box turning off automatically


@TimmyBGood wrote:

@SwankyOrc 

 

As @MarkGoldsmith indicates, Glass/Stream is already distributed in (for example) Republic of Ireland and Italy and so has to continue to comply with increasingly strict EU regulation despite this not necessarily applying within the UK (although it largely does because national governments tend to agree on such things)


Interesting looking at that Sky Italy link... some differences in how Stream is marketed there:

Two of which caught my eye:

 

You take it wherever you want

and

minimum recommended bandwidth of 10MB/s

 

So there appears to be no restriction on taking the puck to other locations to watch your subscription services, and a lot less minimum network speed is required... 

 

SwankyOrc
Topic Author
This message was authored by SwankyOrc This message was authored by: SwankyOrc

Re: Stop Sky TV Box turning off automatically

Thanks for this. I don't get a reminder which is highly annoying, if you watch something for 2 hours, it just turns off. 

People have mentioned below about Sky Glass, sorry if I'm in the wrong location, I've not got Sky Glass I've got a small square black box that plugs in to our own television.

 

Regards

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Stop Sky TV Box turning off automatically

Posted by a Superuser, not a Sky employee. Find out more

@Padam_Padam wrote:
You take it wherever you want

 

So there appears to be no restriction on taking the puck to other locations to watch your subscription services, 

 


I do wonder if that's caveated to 'anywhere' within the same address.

 

I guess it could also be that Sky isn't permitted to apply such an arbitrary restriction in that country anyway: it's never made sense here....

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Hrd2plse1 This message was authored by: Hrd2plse1

Re: Stop Sky TV Box turning off automatically

Our son as had a stroke and doesn't fully understand the remote control business anymore he as a flat in a care home not far from us but keeps phoning us saying the sky TV as gone off so not being able to override the auto switch off is a problem for some 

 

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