Sky tv sound - constantly out of sync

[Erin00]

I've read through all the forums, I've done all the resetting. Tried reconnecting the WiFi, swapping the audio types. Our tv doesn't handle changing the digital audio delay - it just glitches. 

If by some miracle I manage to fiddle around and get the audio to sync if someone changes to Netflix it just goes completely out again. 

im at my wits end - we've only had Sky for a week and I want to cancel 

[GD1 · Accepted solution]

@Erin00  To cancel you need to call, you can't cancel in a public forum.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[Fothergill1]

@Erin00  Have you looked as Settings > Sound > Digital audio delay HDMI.  Try playing with this to see if it resolves your issue.

I don't know if it is related but last night I noticed the voice was out of sync on live Ch4 but as it was working correctly on all other channels I just assumed it was to do with the broadcast and ignored it.  It is back to normal today.

[Exiled-in-HH]

What model of TV do you have and is it connected to a soundbar?

[Padam_Padam]

I get random lip sync slippages all the time with my Stream puck. It just doesn't seem to be particularly good at maintaining proper sync. It seems to go in and out, just by a few frames, pretty much at any time, depending on how much you switch from watching a live stream to an app-based stream. Some days it's fine, some days it's not. It's entirely random. 

[Jporch316]

@Erin00 

Not sure what your setup is but some users have reported fixing a similar issue by changing the sound output options in the settings to stereo instead of auto 

[P_SG]

We've found the culprit is the BBC.  There appear to be no problems with satellite channels or ITV.  So if this problem really bugs you, avoid BBC channels.  We find Skystream is worth it simply to avoid having ugly satellite dishes or cables running outside and drilled through walls.

[maxismum]

I've just noticed this today on sky sports cricket. The sound off the bat comes a second before the ball actually hits it. I've done what everyone has said on the forums by changing from auto on sound to PCM stereo and still no joy. And the amount of times I unplug and plug back in is getting ridiculous! After having this TV for 2 years now, I would have thought it would have been sorted out by now. 

[Si99]

I now hope to cancel my sky stream and will never come back to sky - I solved the lip sync by connecting the puck to the soundbar hdmi earc in then out earc to the  tv, hdmi cable is ugreens latest. today trying to watch Eurosport's UHD coverage of French open and it's horrendous - the sound of ball hitting racquet is completely out of sync. I have tried pass through which previously was okay pcm Dolby etc but it's all out of sync - normal hd is okay.  If they won't let me  Cancel during contract I'll see what consumer rights I have as not getting advertised uhd product and will not come back to sky. 

[Shallaghan]

I have the same issue as well. Seems to be sporadic. Happens now and then and then no issues for long periods of time. Seems to jump out of sync more when i pause a programme (both live and streamed content). Resolves by switching off and on again but means that if you unpause live tv and its out, you then resume live again so miss parts of the viewing. It can be frustrating. 

[NeilF75]

Same boat. Sky Stream Puck. BBC is out of sync, if I correct it, other channels are then impacted.. I'm not going to avoid BBC, that's not a solution it's a very poor workaround. I have IPTV and that's on point, so it's not BBC, it's Sky. Very poor on basic functionality of syncing lips with sound. Not impressed.....

[Brian225]

Yes, after weeks of problems back in the late summer I've got the the sound out of sync again.... will this system ever work property?? To be honest I don't think this system is fit for purpose.....

[eb154]

My glass tv has recently developed syncing problems. It drifts out all the time on every channel. I’ve never had this problem in the past. Did you ever find a fix?

[cynonvalleyboy]

I am having it on all channels, if I  watch a channel and it's fine, change channels and it's out of sync, change back and then change again it's okay. It's a bit of a bind to be honest. 

Anyone know how to cure it 

[Jeepy]

I assume you were looking for solutions for your problem which I see have not been forth coming . Hopefully you got a solution from phoning them , if so can you post it please ?