Discussion topic: Unable to connect to sky

This message was authored by: Marion3934 · ‎26 Oct 2025

I have sky stream. Cannot connect. Message says connect to broadband. Everything is connected. My internet is working. What else can I do? I have unplugged and connected again

This message was authored by: lettice · ‎26 Oct 2025

Has your puck been connected before or is this a new setup of a puck?

You could try temporarily connecting up an ethernet cable direct to the router, once that has connected, try adding the wifi again or do a network reset in settings and try adding to your wifi again.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read

This message was authored by: Jporch316 · ‎26 Oct 2025

@Marion3934

Also worth rebooting your router if the other suggestions don't work

——————————————————————————
Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.

Discussion topic: Unable to connect to sky

Unable to connect to sky

All Replies

Re: Unable to connect to sky

Re: Unable to connect to sky

Was this discussion not helpful?

Search Sky Community

Start a new discussion