Sky tv sound - constantly out of sync

[NeilF75]

Not sure why this has been marked as the answer. ... 

[Fothergill1]

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@NeilF75 wrote:

Not sure why this has been marked as the answer. ... 

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@NeilF75 This thread does not have any post marked as the answer.  If you are still having the lip sync issue have a look at my previous post (post 30 above) where I have given a couple of quick ways to get it back in sync.  This is not a solution but a workaround whilst Sky find a permanent fix 😀

[NeilF75]

Post number 2 was marked as "The Answer" now not showing. I have removed my subscription from this thread, but I'm still getting email notifications. 

[Ramsbottom2004]

I find the quickest way to solve the sync problem is to go backwards a few seconds in the program and

then start play again.

[Randomusername1]

Hi, I was just experiencing the same slight lipsync issue on sky q, I fixed the issue by going to settings on sky q, setting-select-setup-select - audio visual-select-digital audio output hdmi - changed that from normal to Dolby digital plus.

My setup is sky box to soundbar then soundbar to tv via e-arc hdmi port.

Hope that can help someone as it was really annoying.

Dan.

[Mystic+Man]

I have found that while the sky channels stay in sync, all other channels drift out of sync. I am using a tv with a home theatre 5.1 system. The way I cure it is to change the tv sound output to the internal speaker and then change it straight back to hdmi. It immediately then syncs correctly and stays in sync until I change channel or fast forward. It's a bit of a pain but is very quick to do.

[MalcyH]

Hi

Thanks for the tip - I've tried it and the syncing issue seems to have virtually disappeared for me.

[MalcyH]

 - sorry, that is in response to RandomUser1's suggestion.

[Clark7]

Yeahh but why should  you have you have to do that...your paying for a service it should  work automatically right!

[MalcyH]

Yeah, I do agree - this is still a workaround and Sky should not take their eye off the ball. Also, its a bit poor if they are relying on the community to find ways of minimising the issue for them.

For balace, I did use Virgin Media before Sky and suffered a few syncing issues there too, though nowhere near as bad.

[Mystic+Man]

Absolutely, it's dreadful. The fact that the Sky channels never go out of sync shows that is a fault with Sky app not being able to keep any of the non Sky channels in sync or any non Sky apps that they have available in sync. 

The work around I have found just happens to the easiest and most reliable that I have found.