Sky stream tv program keeps pausing and buffering

[Jipmeg101]

My sky stream keeps pausing when watching live TV like it's buffering all the time it's at times impossible to watch we have any broadband too and the tv is directly next to the router but it does this even when only the TV is on so other devices are not also streaming etc 

[Dollygal]

Same thing is happening to me.

[Dollygal]

We have switched from HDR to a lower resolution picture and it had cured the problem for now.

[Jipmeg101]

Hmm yes I may try that but frustrating when your sold a HD service 

[MarkGoldsmith]

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@Dollygal wrote:

We have switched from HDR to a lower resolution picture and it had cured the problem for now.

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So that would indicate the issue is with your broadband connection, either its the underlying broadband speed to the property (needs to be at least 30-35 Mbps), or its the connection from the router to the sky stream puck. If connected via Wifi the Stream Puck should be out in the open ideally with nothing around it, having it in a couboard or something like a shelf underneath a TV stand can cause Wifi interference and weaken the signal.

[FH-24]

Mine is buffering also and sometimes switches off to a black screen and back on. It's not the wifi because I gave up on that years ago, only use hard wire/ethernet now.

For me it's a sky issue. Just checked my VM internet speed, 268Mbps download, 24Mbps upload average at the moment whilst TV still buffering.

[Alan+127]

Same issue here , using my firestick now as sky is is un watchable . 
definitely a hardware issue .. 

good wi fi speed 65  - 85 

appple tv works fine as does Amazon fire stick 

Paying for a system that doesn't work