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Discussion topic: Sky stream remote not working properly.

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Message posted on ‎03 Apr 2024 08:07 PM

Sky stream remote not working properly.

My sky stream remote isn't working properly. Some of the buttons are now doing random commands and I can't reset it. Is there a link to get a replacement? 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎03 Apr 2024 08:52 PM

Re: Sky stream remote not working properly.

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Hi @CMcM 

 

Try these steps to reset:https://www.sky.com/help/articles/remote-control-help-sky-glass if that's not working speak to Sky customer services or use this online form: https://www.sky.com/help/forms/streaming-tv-remote.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

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Message posted on ‎04 Apr 2024 09:09 AM

Re: Sky stream remote not working properly.

Thanks for the reply Mike! The 2nd link for remote replacement isn't working for me. Coming up as "page not found". 

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This message was authored by: mikealanr

Message posted on ‎04 Apr 2024 10:01 AM

Re: Sky stream remote not working properly.

Posted by a Superuser, not a Sky employee. Find out more

Hi @CMcM 

 

Odd it's working for me. Are you getting as far as signing in? If not you will need to call Sky customer service and they will arrange a replacement.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: MarkGoldsmith

Message posted on ‎04 Apr 2024 11:11 AM

Re: Sky stream remote not working properly.

Posted by a Superuser, not a Sky employee. Find out more
@CMcM wrote:

Thanks for the reply Mike! The 2nd link for remote replacement isn't working for me. Coming up as "page not found". 

@CMcM you could try clearing your browser cache, or perhaps trying a different web browser to see if that helps.

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Message posted on ‎04 Apr 2024 12:12 PM

Re: Sky stream remote not working properly.

Thanks. I rang them and got sorted quickly 

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