Sky stream playback programmes keep jumping back

[Marg13]

When I watch sky sports on playlist the programme keeps jumping back do that I have to keep watching same thing over and over again

if I try to fast forward past this it, it just jumps back again in few seconds

[D_Casey]

I have a similar problem, watching TNT Sport rugby (e.g. the Autumn Internationals) on Playlist. Every time I clear the half time and break, the stream jumps back ~30 mins. The issue is reproducible and consistent: something is broken in Sky Stream when playing recorded sports.

[Sam2shoes · Accepted solution]

I have the same issue watching live news channel. It keeps jumping back and playing the same few seconds over and over. Any fix for this?

[lettice]

Would suggest trying a restart of your Sky Stream box

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

[D_Casey]

I've done all the obvious stuff - it's something knackered in the player software, although I don't know if it's particular to integration with the TNT Sports feed.

[Addie15]

Hi there,  @D_Casey. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mcooke99]

I am having the exact same issue. Could someone at sky also send me a private message to resolve this.

[Greenfingers001]

Hi there Mcooke99 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[SLARTY+BARTFAST]

I am also having this problem tried restarting system no change please advise thank you 

[Annoyed32]

Well this is still happening on 8th December. Called Sky and it's clearly a known issue they have no interest in sorting out.