Sky stream playback programmes keep jumping back

[Marg13]

When I watch sky sports on playlist the programme keeps jumping back do that I have to keep watching same thing over and over again

if I try to fast forward past this it, it just jumps back again in few seconds

[D_Casey]

I have a similar problem, watching TNT Sport rugby (e.g. the Autumn Internationals) on Playlist. Every time I clear the half time and break, the stream jumps back ~30 mins. The issue is reproducible and consistent: something is broken in Sky Stream when playing recorded sports.

[Sam2shoes · Accepted solution]

I have the same issue watching live news channel. It keeps jumping back and playing the same few seconds over and over. Any fix for this?

[lettice]

Would suggest trying a restart of your Sky Stream box

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

[D_Casey]

I've done all the obvious stuff - it's something knackered in the player software, although I don't know if it's particular to integration with the TNT Sports feed.

[Addie15]

Hi there,  @D_Casey. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mcooke99]

I am having the exact same issue. Could someone at sky also send me a private message to resolve this.

[Greenfingers001]

Hi there Mcooke99 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Tony1559]

Hi Im contaxcting Sky on behalf of my farther

My farther is a resident is a care home and has issues with Sky streaming where by when he watchs Sky sports (football) the programe keeps jumping and replying, to a point where he cannot watch and then gives up and switchs of the TV.

His care home has an internet speed of 320Mbps.

As he very eldery (91) he relies on Sky tv on a day to day basis to keep him connected with the outside world.

Please can you contact me direclty to discuss how to resolve this ongoing issue.

Thanks in-advance

Philip

[Chrisee]

@Tony1559 You are not talking to Sky by posting in the forum and Sky do not routinely make outward support calls. Unless Sky know you are authorised to speak on your father's behalf they cannot talk to you. The esiest way to get thst sorted is to call Sky when you are with your father so he can ask them to talk to you.

Speed of the broadband is one thing but as if not more important is the speed the puck gets over WiFi you can check thst by running the Network Test in the Get Help menu in the Netflix app. If the WiFi is flaky that would explain the issue.

[SLARTY+BARTFAST]

I am also having this problem tried restarting system no change please advise thank you 

[Annoyed32]

Well this is still happening on 8th December. Called Sky and it's clearly a known issue they have no interest in sorting out.

[Birdo83]

This is a big issue for me as well and it's 30/12/24! 

Can this please be escalated. Paying a lot of money for a playback service that doesn't work!

[sammyh98]

Is the problem with a "live" broadcast that you've either restarted or paused and then continued to watch?

I've noticed if I "Restart" a program it all plays/pauses/ffwds fine until the time when the live transmission has ended. After the live program has ended, even though I am still watching the restart stream, whenever I try to pause or ffwd it, it then jumps back to the start of the program and comes up with "this program is no longer available" or some other error.

It now happens so often we don't use restart we wait until the program has appreared in the Catchup or On Demand listings.