Sky puck

[Michelle442]

Hi I have just got my new streaming puck and was wondering why some of the stuff I watch is working down stairs but when I move it to bedroom its saying the content you have selected can't be played on this device can someone help me out how its not working thanks

[Padam_Padam · Accepted solution]

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@Michelle442 wrote:
Hi I have just got my new streaming puck and was wondering why some of the stuff I watch is working down stairs but when I move it to bedroom its saying the content you have selected can't be played on this device can someone help me out how its not working thanks

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Are you trying to play a UHD channel or on demand stream on a HD TV? 

[Michelle442]

Yes I've just realised it won't work its ok at least I can watch other stuff 

[Joan671]

How do I activate my puk code keeps showing up oops there's fault