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Discussion topic: Sky puck won’t go past Checking Your Status

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Stevo666
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Sky puck won’t go past Checking Your Status

‎25 Nov 2024 08:17 PM

Got my new Sky Stream Puck today but it will not go further than checking your status. Have followed all the instructions provided including software updates and leaving for 15 minutes (3 times) but no progress 😡 Any ideas out there?

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Stevo666
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Re: Sky puck won’t go past Checking Your Status

‎27 Nov 2024 07:02 PM

Phoned the helpline and got some extra suggestions than could find online. Still couldn't get it to work so connected to a different TV and WIFI, which worked 👍 Not exactly sure what the issue was, but Happy now 😊 

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mikealanr
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Re: Sky puck won’t go past Checking Your Status

‎25 Nov 2024 10:22 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Stevo666 

 

Try all the troubleshooting steps here: https://www.sky.com/help/articles/setting-up-sky-glass-checking-your-status

 

If that doesn't work you will need to speak to Sky. We are fellow subscribers here on the forum.

 

MikeAlanR

 

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Stevo666
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Re: Sky puck won’t go past Checking Your Status

‎26 Nov 2024 07:21 AM

Thanks for your reply MaikeAlanR. I've done some further digging into my account and believe it's not a technical problem but that my account is still being setup, so will leave it a day or to and keep trying 🤞

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Stevo666
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Re: Sky puck won’t go past Checking Your Status

‎27 Nov 2024 07:02 PM

Phoned the helpline and got some extra suggestions than could find online. Still couldn't get it to work so connected to a different TV and WIFI, which worked 👍 Not exactly sure what the issue was, but Happy now 😊 

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