Discussion topic: Sky puck won’t go past Checking Your Status

This message was authored by: Stevo666 · ‎25 Nov 2024

Got my new Sky Stream Puck today but it will not go further than checking your status. Have followed all the instructions provided including software updates and leaving for 15 minutes (3 times) but no progress 😡 Any ideas out there?

This message was authored by: mikealanr · ‎25 Nov 2024

Hi @Stevo666

Try all the troubleshooting steps here: https://www.sky.com/help/articles/setting-up-sky-glass-checking-your-status

If that doesn't work you will need to speak to Sky. We are fellow subscribers here on the forum.

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: Stevo666 · ‎26 Nov 2024

Thanks for your reply MaikeAlanR. I've done some further digging into my account and believe it's not a technical problem but that my account is still being setup, so will leave it a day or to and keep trying 🤞

Discussion topic: Sky puck won’t go past Checking Your Status

Sky puck won’t go past Checking Your Status

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