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Message posted on ‎25 Nov 2024 08:17 PM

Sky puck won’t go past Checking Your Status

Got my new Sky Stream Puck today but it will not go further than checking your status. Have followed all the instructions provided including software updates and leaving for 15 minutes (3 times) but no progress 😡 Any ideas out there?

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Message posted on ‎27 Nov 2024 07:02 PM

Re: Sky puck won’t go past Checking Your Status

Phoned the helpline and got some extra suggestions than could find online. Still couldn't get it to work so connected to a different TV and WIFI, which worked 👍 Not exactly sure what the issue was, but Happy now 😊 

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Message posted on ‎25 Nov 2024 10:22 PM

Re: Sky puck won’t go past Checking Your Status

Posted by a Superuser, not a Sky employee. Find out more

Hi @Stevo666 

 

Try all the troubleshooting steps here: https://www.sky.com/help/articles/setting-up-sky-glass-checking-your-status

 

If that doesn't work you will need to speak to Sky. We are fellow subscribers here on the forum.

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎26 Nov 2024 07:21 AM

Re: Sky puck won’t go past Checking Your Status

Thanks for your reply MaikeAlanR. I've done some further digging into my account and believe it's not a technical problem but that my account is still being setup, so will leave it a day or to and keep trying 🤞

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Message posted on ‎27 Nov 2024 07:02 PM

Re: Sky puck won’t go past Checking Your Status

Phoned the helpline and got some extra suggestions than could find online. Still couldn't get it to work so connected to a different TV and WIFI, which worked 👍 Not exactly sure what the issue was, but Happy now 😊 

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