26 Feb 2023 08:19 PM
I have just signed up to sky stream with the UHD package and am experiencing the same problems. Sometimes the screen pauses and the sound continues. My internet speed is circa 50mbps so cannot be an issue there. Also, the puck is the only device connected and by an ethernet cable. Reading all the posts and replies this is sure an output Sky issue. Pleasde advise
26 Feb 2023 08:28 PM
Sorry to sound stupid but I've only had Sky Stream for a week, what's the difference between Sky Sports Main Event UHD (401) and Sky Sports UHD (3050)? I thought they are both just UHD (Ultra HD)?
I've just watched the united game on 3050 and it was perfect (for once).
26 Feb 2023 08:41 PM
Nothing
26 Feb 2023 08:42 PM
I'm glad it's not just me. Obviously an issue that sky need to sort!!!
26 Feb 2023 08:42 PM
50 Meg is nothing nowadays. Albeit Sky have put a ridiculously low minimum level for Sky Stream/Glass. I wouldn't touch it with lower than 100 Meg. Don't forget you may have 50 to the router but how many other devices are using your bandwidth at the same time
26 Feb 2023 08:44 PM
I have 150mg+ and still have the issue!
26 Feb 2023 08:45 PM
hardwired or Wi-Fi ?
26 Feb 2023 09:23 PM
Tried both and still the same. It has been fine for months until a few weeks ago. I have multiple subs for loads of providers only Sky UHD is a problem on livestream sport. I can stream live sport on Prime and the quality is much better as is the picture quality.
26 Feb 2023 09:26 PM
Same for me. Prime streams perfectly in uhd., soon as watch anything on sky sports uhd live, it freezes.
26 Feb 2023 09:41 PM - last edited: 26 Feb 2023 10:36 PM
Sky Sports Main Event (401) in UK is also Sky Sports Channel (3049) on some broadcasts but not all
Sky Sports 401/3049 Main Event UHD/HDR (Note only some sports broadcast on 401 uses UHD channel 3049 but some broadcasts on 401 will be HD
Sky Sports UHD 3050 is just UHD
The difference is
Sky Sports 3049 channel is UHD/HDR
Sky Sports 3050 channel is UHD does not have HDR
In UK
Sky Sports 401 channel automatically uses 3049 UHD/HDR channel if it's broadcasting the same content
Sky Sports 3050 is UHD channel not using HDR
In Republic of Ireland
Sky Sports 401 is HD channel (You get the option on screen to select UHD version by clicking watch in UHD)
Sky Sports 3049 is main event channel UHD/HDR
Sky Sports 3050 is UHD channel is not using HDR
Note Main Event Channel 401 only some broadcasts will use UHD/HDR 3049 channel
So sometimes channel 401 will be just HD
Sky Glass/Sky Stream UHD Channels
493 BT Sports Ultimate
3049 Sky Sports Main Event Ultra HDR
3050 Sky Sports UHD
3047 Can be Sky Sports broadcast or Eurosport broadcast or F1 broadcast in UHD it will vary when that channel is used
26 Feb 2023 09:42 PM
It seems so hit and miss this Sky Sports UHD. In the week or so I've had it I was getting the same problems, freezing ect, since the new update (QS15) it's been faultless. I'm only on 65mb so isn't like 900mb some of you are on, the odd youtube video using bandwidth at the time of watching football. I'm hardwired with WiFi off on the puck. Tv is Sony xf90.
26 Feb 2023 09:44 PM
Posted by a Superuser, not a Sky employee. Find out more26 Feb 2023 09:45 PM
Thank you for that explanation! Excellent post Paul+Boland 👍
26 Feb 2023 09:58 PM
My tv (LG C1) shows the HLG HDR label on channel 3050 too.
26 Feb 2023 10:05 PM - last edited: 26 Feb 2023 10:33 PM
Sky Glass
493 is BT Sports Ultimate UHD/HDR
3047 Is a UHD channel that will be brodasting content from Sky Sports or Eurosports or F1 it will vary when that channel is in use and often not in use
3049 is Sky Sports Main Event Ultra HDR
3050 is Sky Sports UHD
You can notice the difference when watching channel 3049 UHD/HDR compared to when watching on 3050 instead
As you can easily see HDR in use on 3049 and not in use on 3050
In UK
Channel 401 uses 3049 automatically if it's brodcasting that content in UHD/HDR