New Puck not working

[the.blindman]

Plug in, sky screen comes up, then black, then off. White light goes off, then back on. TV stays off. Unplug, plug back in same again. 

two pucks doing the same thing. 
factory reset done on one, no difference. 

had set up problem with another one yesterday and spent half an hour on the phone before it got sorted. 

Brand new system, needs to work or an engineer 

[Fothergill1]

@the.blindmanTo get you some help with this I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.  Note replies from Sky are not instant so you will need to regularly check the chat thread.

[Lisa-P1987]

 Thanks for escalating this. We’ve sent @the.blindman an invite to chat.

[Greenfingers001]

We are still looking to help you @the.blindman . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks