Sky Stream pixelating

[AngieMajor]

Picture keeps pixelating and freezing. 

[Fothergill1 · Accepted solution]

Hi @AngieMajor and welcome to the forum.   This issue has been ongoing for a while now and Sky are aware and are trying to find a solution.

Have a look at THIS comprehensive forum thread on the problem.

[ljmm1967]

My sky stream was doing this all day yesterday, so much so that it lost signal on all channels and the screen went completely pixelated with tiny multicoloured pixels. I took the aerial plug out and plugged it straight into the tv and it worked perfectly. 
I have the stream hardwired to our router. The router config and speeds are consistently higher than the provider (Vodafone)guarantees. I reset the sky box and all returned to normal.  
I don't understand why they have an aerial socket if all channels are delivered via the internet. This is the only time it's done this since we took delivery of it. 

[Mick731]

I have sky broadband and router. The tv is connected via Ethernet. It is pixelating very all the time. I have changed the picture from auto to vivid but no difference. Please advise

[Mister_Dalek]

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@Mick731 wrote:

I have sky broadband and router. The tv is connected via Ethernet. It is pixelating very all the time. I have changed the picture from auto to vivid but no difference. Please advise

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There's nothing you can do except wait for Sky to fix it.