4

Discussion topic: Sky Stream pixelating

Reply
This message was authored by AngieMajor This message was authored by: AngieMajor

Sky Stream pixelating

Picture keeps pixelating and freezing. 


Best Answers
This message was authored by Fothergill1 This message was authored by: Fothergill1 Answer

Re: Sky Stream pixelating

Posted by a Superuser, not a Sky employee. Find out more

Hi @AngieMajor and welcome to the forum.   This issue has been ongoing for a while now and Sky are aware and are trying to find a solution.

 

Have a look at THIS comprehensive forum thread on the problem.

 

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"

View this Answer within the discussion

Reply

All Replies

This message was authored by Fothergill1 This message was authored by: Fothergill1 Answer

Re: Sky Stream pixelating

Posted by a Superuser, not a Sky employee. Find out more

Hi @AngieMajor and welcome to the forum.   This issue has been ongoing for a while now and Sky are aware and are trying to find a solution.

 

Have a look at THIS comprehensive forum thread on the problem.

 

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
This message was authored by ljmm1967 This message was authored by: ljmm1967

Re: Sky Stream pixelating

My sky stream was doing this all day yesterday, so much so that it lost signal on all channels and the screen went completely pixelated with tiny multicoloured pixels. I took the aerial plug out and plugged it straight into the tv and it worked perfectly. 
I have the stream hardwired to our router. The router config and speeds are consistently higher than the provider (Vodafone)guarantees. I reset the sky box and all returned to normal.  
I don't understand why they have an aerial socket if all channels are delivered via the internet. This is the only time it's done this since we took delivery of it. 

This message was authored by Mick731 This message was authored by: Mick731

Re: Sky Stream pixelating

I have sky broadband and router. The tv is connected via Ethernet. It is pixelating very all the time. I have changed the picture from auto to vivid but no difference. Please advise

This message was authored by Mister_Dalek This message was authored by: Mister_Dalek

Re: Sky Stream pixelating


@Mick731 wrote:

I have sky broadband and router. The tv is connected via Ethernet. It is pixelating very all the time. I have changed the picture from auto to vivid but no difference. Please advise


There's nothing you can do except wait for Sky to fix it. 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion