Sky Stream pixelating

[AngieMajor]

Picture keeps pixelating and freezing. 

[Fothergill1 · Accepted solution]

Hi @AngieMajor and welcome to the forum.   This issue has been ongoing for a while now and Sky are aware and are trying to find a solution.

Have a look at THIS comprehensive forum thread on the problem.

[ljmm1967]

My sky stream was doing this all day yesterday, so much so that it lost signal on all channels and the screen went completely pixelated with tiny multicoloured pixels. I took the aerial plug out and plugged it straight into the tv and it worked perfectly. 
I have the stream hardwired to our router. The router config and speeds are consistently higher than the provider (Vodafone)guarantees. I reset the sky box and all returned to normal.  
I don't understand why they have an aerial socket if all channels are delivered via the internet. This is the only time it's done this since we took delivery of it.