Sky Stream pick glitches

[ShireDrew]

Had Stream for about six weeks and experiencing lots of glitches:

- When starting up, either a white line that flashes across the menu or the whole screen flashes on and off. Have to turn off and on again to resolve it and start watching 

- Sometimes when I turn the puck on, my TV comes on and other times it doesn't and I have to use the TV remote to turn it on. Even though I have the puck setting on for controlling HDMI

- Programmes start playing again even though I've put them on pause 

- Disney+ is especially rough with a handful of glitches on that app 

I've got 900meg broadband so it's not that. I have to restart the box once or twice a week to keep it happy.

Before ordering, I did see posts/reviews about Stream being glitchy. Do I have to live with it or anything I can do to resolve these issues?

Thanks for any advice 

[_Claire]

Hi @ShireDrew I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141