Sky Stream Puck not connecting

[Brad57]

I had to factory reset my puck as I was having issues with it and now it won't connect to the wifi or to my sky acxount

[_Claire]

Hi @Brad57 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141