Sky Stream 4K crashing

[James+Bub]

Device set to 2160

Sound to Pcm

Device now crashes and  freezes or black screen several times a day now, either going from Apple TV or HBO Maxto a HD channel.

Turning off the mains, waiting 30 seconds then turning on sorts it, until I happens again...

On Fttp , getting 90Mb on ethernet speed test via Netflix...I'm suspicious that this new fibre isn't working consistently 100% , fed via underground cable but definitely via overheads to get into the area 

[TimmyBGood]

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@James+Bub wrote:

On Fttp , getting 90Mb on ethernet speed test via Netflix.

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That would essentially be full speed: pucks only have a 100Base-T ethernet chipset.

[James+Bub]

Yes I know, it's the Puck crashing that's getting very annoying seeing how much I pay Sky, so the Puck us on top of the  TV bench, but running it on 4k us it overheating? 

It's getting close to a call to sky but I don't want another customer refurb  device

[Hunter2660 · Accepted solution]

Try exiting the app rather than going straight to the home page. Reason being the app is still open in the background and can cause issues.

[Jon19591]

Sky puck freezing and then no sound fiber at 910 there's definitely a software issue going on. Anyone else having the same problems 

[Jon19591]

The answer is sign into Netflix on your tv the link has gone down from sky to Netflix if you do this it will work the sound and picture are a lot better they will fix it. 

[James+Bub]

Via the back up / return button?

[Hunter2660]

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On most apps press back, back etc. until you quit the app. Netflix needs to "exit" in the menu.