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Discussion topic: Returns

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This message was authored by Mia48 This message was authored by: Mia48

Returns

I've sent my sky equipment back but have not received confirmation and I'm worried I'll be charged a late fee is there someone I can speak to about this?


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Returns

Posted by a Superuser, not a Sky employee. Find out more

@Mia48 wrote:

I've sent my sky equipment back but have not received confirmation and I'm worried I'll be charged a late fee is there someone I can speak to about this?


@Mia48 Did you retain proof of postage when you returned the equipment? If so we can escalate this for the attention of Skys messaging team and it should be a simple process for them to check the tracking number and ensure your account it updated as required.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Returns

You need to phone and speak to Sky CSs about your issue😉

Exiled in HH
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Returns

Posted by a Superuser, not a Sky employee. Find out more

@Mia48 wrote:

I've sent my sky equipment back but have not received confirmation and I'm worried I'll be charged a late fee is there someone I can speak to about this?


@Mia48 Did you retain proof of postage when you returned the equipment? If so we can escalate this for the attention of Skys messaging team and it should be a simple process for them to check the tracking number and ensure your account it updated as required.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Anonymous This message was authored by: Anonymous

Re: Returns

I called them already and have sorted it out thank you anyway 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Returns

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous  If you are the same person as @Mia48 and have the proof of postage still keep it very safe and indefinitely in case something happens in the future 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
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