Returns

[Mia48]

I've sent my sky equipment back but have not received confirmation and I'm worried I'll be charged a late fee is there someone I can speak to about this?

[Exiled-in-HH]

You need to phone and speak to Sky CSs about your issue😉

[MarkGoldsmith · Accepted solution]

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@Mia48 wrote:

I've sent my sky equipment back but have not received confirmation and I'm worried I'll be charged a late fee is there someone I can speak to about this?

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@Mia48 Did you retain proof of postage when you returned the equipment? If so we can escalate this for the attention of Skys messaging team and it should be a simple process for them to check the tracking number and ensure your account it updated as required.

[Anonymous]

I called them already and have sorted it out thank you anyway 

[SKY1992bf]

@Anonymous  If you are the same person as @Mia48 and have the proof of postage still keep it very safe and indefinitely in case something happens in the future 

[SazzaW]

I have the same problem. I didn't receive proof of posting. The equipment was picked up by the post office and they supplied the postage address sticker. Who do I phone re this. 
hopw you can help.