Sky Puck error message

[saintcleer]

Can't watch TV through my Sky Puck. Got a constant message saying Sorry due to a technical issue you have a limited service we are working hard to fix this issue.

I have followed all the advice given of unplugging TV and holding button on Puck until lights come up and change colour then followed the instructions to set up the Puck again all good connected to Internet. Press home page oh look same message still there. 

[Jporch316]

Have you tried pulling the puck plug from the wall for a few minutes ?

[saintcleer]

Yes that was part of Sky instructions.  Didn't work

[Jporch316]

@saintcleer 

I have escalated your call to the online sky community team l. Please lot for an invitation to chat with them 

[saintcleer]

Thank you

[Lisa-P1987]

Thanks for escalating this. We’ve sent saintcleer an invite to chat.

[saintcleer]

Thank you I have spoken to Sky help and they are assisting with the problem. Think might end up as replacement puck required 

[saintcleer]

I have to say I never got this invitation to chat. I used my own initiative and rang Sky