Discussion topic: Replacement sky puck

This message was authored by: Andrews21 · ‎29 Sep 2024

Hi all.

My sky puck hasn't been working for a week now.

After doing the recovery process daily to no avail, Sky have finally agreed to send me a replacement.

The faulty puck is being collected at the same time as the new one is delivered. My question is, will the replacement puck come with power leads and remote. I'd hate to send mine back and not have any with the new one.

This message was authored by: Andrews21 · ‎30 Sep 2024

Thank you for your reply.

After waiting nearly an hour in a queue, I finally spoke to Sky who confirmed that new leads and a remote will be included.

View this Answer within the discussion

This message was authored by: MarkGoldsmith · ‎30 Sep 2024

I'd be surprised if it didn't

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by: Andrews21 · ‎30 Sep 2024

Thank you for your reply.

After waiting nearly an hour in a queue, I finally spoke to Sky who confirmed that new leads and a remote will be included.

Discussion topic: Replacement sky puck

Replacement sky puck

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