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Discussion topic: Replacement sky puck

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This message was authored by Andrews21 This message was authored by: Andrews21

Replacement sky puck

Hi all.

My sky puck hasn't been working for a week now.

After doing the recovery process daily to no avail,  Sky have finally agreed to send me a replacement.

The faulty puck is being collected at the same time as the new one is delivered. My question is, will the replacement puck come with power leads and remote. I'd hate to send mine back and not have any with the new one. 


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Andrews21
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This message was authored by Andrews21 This message was authored by: Andrews21 Answer

Re: Replacement sky puck

Thank you for your reply.

After waiting nearly an hour in a queue, I finally spoke to Sky who confirmed that new leads and a remote will be included. 

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Replacement sky puck

Posted by a Superuser, not a Sky employee. Find out more

I'd be surprised if it didn't

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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Andrews21
Topic Author
This message was authored by Andrews21 This message was authored by: Andrews21 Answer

Re: Replacement sky puck

Thank you for your reply.

After waiting nearly an hour in a queue, I finally spoke to Sky who confirmed that new leads and a remote will be included. 

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