Discussion topic: Puck

This message was authored by: Shani4 · ‎03 Nov 2025

hi

my sky puck is not working in the bedroom, it flashes but nothing happens! The TV screen remains black

This message was authored by: JimM1 · ‎03 Nov 2025

@Shani4 Set it up close to where the hub is, then move it to the bedroom!

This message was authored by: Shani4 · ‎03 Nov 2025

Thanks Jim, it has been set up in the bedroom for several months! Shall I try moving it anyway and setting up again

This message was authored by: JimM1 · ‎03 Nov 2025

@Shani4 It's either not connecting on the wireless wi-fi or it has went bad, is there no kind off picture on it even a settings screen etc!

This message was authored by: lettice · ‎03 Nov 2025

@Shani4

Read this Sky help article, namely doing the recovery procedure on step 4

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

This message was authored by: Shani4 · ‎07 Nov 2025

This worked! Thankyou 🙌🏻

Discussion topic: Puck

Puck

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