Sky Community
Help
cancel
Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Puck

Highlighted
Shani4
Level 1
Level 1
‎03 Nov 2025 05:52 PM
‎03 Nov 2025 05:52 PM

Puck

hi 

 

my sky puck is not working in the bedroom, it flashes but nothing happens! The TV screen remains black 

0 Kudos
Reply
5 REPLIES 5
JimM1
Level 13
Level 13
‎03 Nov 2025 06:07 PM
‎03 Nov 2025 06:07 PM

Re: Puck

@Shani4 Set it up close to where the hub is, then move it to the bedroom!

Reply
Shani4
Level 1
Level 1
‎03 Nov 2025 06:46 PM
‎03 Nov 2025 06:46 PM

Re: Puck

Thanks Jim, it has been set up in the bedroom for several months! Shall I try moving it anyway and setting up again 

0 Kudos
Reply
JimM1
Level 13
Level 13
‎03 Nov 2025 08:27 PM
‎03 Nov 2025 08:27 PM

Re: Puck

@Shani4 It's either not connecting on the wireless wi-fi or it has went bad, is there no kind off picture on it even a settings screen etc!

0 Kudos
Reply
lettice
Level 16
Level 16
‎03 Nov 2025 11:45 PM
‎03 Nov 2025 11:45 PM

Re: Puck

Message contains a hyperlink

@Shani4 

 

Read this Sky help article, namely doing the recovery procedure on step 4

 

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
0 Kudos
Reply
Shani4
Level 1
Level 1
‎07 Nov 2025 10:45 AM
‎07 Nov 2025 10:45 AM

Re: Puck

This worked! Thankyou

0 Kudos
Reply