Discussion topic: Puck

This message was authored by: Shani4 · ‎03 Nov 2025

hi

my sky puck is not working in the bedroom, it flashes but nothing happens! The TV screen remains black

This message was authored by: JimM1 · ‎03 Nov 2025

@Shani4 Set it up close to where the hub is, then move it to the bedroom!

This message was authored by: Shani4 · ‎03 Nov 2025

Thanks Jim, it has been set up in the bedroom for several months! Shall I try moving it anyway and setting up again

This message was authored by: JimM1 · ‎03 Nov 2025

@Shani4 It's either not connecting on the wireless wi-fi or it has went bad, is there no kind off picture on it even a settings screen etc!

This message was authored by: lettice · ‎03 Nov 2025

@Shani4

Read this Sky help article, namely doing the recovery procedure on step 4

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read

This message was authored by: Shani4 · ‎07 Nov 2025

This worked! Thankyou 🙌🏻

Discussion topic: Puck

Puck

All Replies

Re: Puck

Re: Puck

Re: Puck

Re: Puck

Re: Puck

Was this discussion not helpful?

Search Sky Community

Start a new discussion