Please wait for programme to load

[mickthered]

had this last  night just pressed the home button then straight back into what I was watching  with no further  issues 

[RidleyDeckard]

We've been having this issue. It started out once or twice a week, it is now daily on Challenge or E4. It doesn't last long, but it really is annoying. 
Like others, no issue with the internet, it is on Ethernet and full fibre. 

[Jporch316]

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@RidleyDeckard wrote:

We've been having this issue. It started out once or twice a week, it is now daily on Challenge or E4. It doesn't last long, but it really is annoying. 
Like others, no issue with the internet, it is on Ethernet and full fibre. 

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Hi @RidleyDeckard 

@is there a reason you are not using WiFi ? If not try ditching the Ethernet and reverting to WiFi .......

[RidleyDeckard]

I'm using ethernet because it is a physical connection and more reliable than WiFi. 

[lettice]

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@RidleyDeckard wrote:

I'm using ethernet because it is a physical connection and more reliable than WiFi. 

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Many use wifi, like Myself and get no connection problems at all using wifi with Sky Stream pucks, especially if you set up a good local network environment and make sure the Sky Stream puck is placed well for reducing any local stability interference.

Ethernet can still suffer from problems.

Obviously best for your ethernet cable to go straight from the Sky Stream box to your router and using a cat5e cable or higher if you wish.

If it goes through an unmanaged switch, sometimes the switches can cause issues and make sure they are not via any extension with surge protection (that is not always as good as it seems) or through a pair of power line adapters, that can sometimes cause local network issues and may need a check/restart.

If using ethernet, make sure you change to the following Sky Stream puck settings:

Turn wifi OFF under Network if connected via ethernet.
Set Network standby mode to ON and Overnight power saving to OFF.

If you do make any of the above settings changes, make sure you do a settings restart after doing so, as that ensures the option has been set correctly.

To do that:

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

[Cable32321]

You are correct, and the issues (most of the time) are not network issues but either bad hardware or software on the puck.

I now have a "Please wait for..." error while watching shows, which stop and start. 

Unfortunately, Sky doesn't want to or will not fix the issue that is relatively easy to recreate.

So, it's either put up with it or lump it as Sky Stream is an inferior product (Not sure about Glass).

I have connection issues with third-party apps (Netflix, My4, etc.) on the puck, so I use the app on my TV without any problems (both the puck and TV are connected to the same LAN switch).

[Cable32321]

Eithernet is far surpior option over wireless due to not having any of the issues wireless has.

Such as bandwith, speed, latency, range drop, etc.

Either way I have tried wireless, ethernet and selecting "Wireless off", no real change to the issue.

[shadow971959]

hi, I've done all that and still getting the same issue

[Jporch316]

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@RidleyDeckard wrote:

I'm using ethernet because it is a physical connection and more reliable than WiFi. 

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Try switching to WiFi - providing you get a stable WiFi signal. The Ethernet adapter is restricted to 100mbs. There's also the possibility of a faulty hdmi cable.

[Jporch316]

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@Cable32321 wrote:

Eithernet is far surpior option over wireless due to not having any of the issues wireless has.

Such as bandwith, speed, latency, range drop, etc.

Either way I have tried wireless, ethernet and selecting "Wireless off", no real change to the issue.

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Which isp are you with ?

[Boolee]

Same issues here. Screen will go blank for 10-20 secs and then back to normal. This will happen multiple times in the evenings, bit annoying when engrossed in a movie etc. 

500Mb/s internet and Sky app says no issues with any service.