Please wait for programme to load

[Jonathanphillip]

I've got this issue yet again it got stuck on homepage and rv listings and all the channels went off air for no reason Tried ringing sky they were closed  tried a restart got it up and running and after that it went back to please wait for programme to load yet again playing up tonight the puck many thanks 

[Jonathanphillip]

Checking on Netflix speed test 35.39 mbps which it's showing now 

[Jonathanphillip]

The private community chat were very helpful they said if its happened again we will look in to why its happening broadband connection yeah that's correct they were quite helpful many thanks 

[Cable3232]

I have had the same issue (400Mb connection only stream streaming) and even re-created the issue with Sky on the phone.

No fix - we just have to wait for Sky to fix their content delivery system or firmware to puck

Last night, it happened for a solid 10 minutes on all channels but a few. 

Suggested fixes (which I have tried)

1. Wired connection
2. Sky DNS
3. Replacement puck

[Jonathanphillip]

Your not the only one then it comes up when flicking through most channels and black screen states please wait whilst we load your programme nothing happens technical issues please come back later but I switched the hub off and that same message came up please wait whilst we load your programme after switching off the hub so that is down to the hub oh well thanks for that info though 

[Beef999]

We get this fairly often and mostly when selecting "watch programme from start". We're on Hyperoptic fibre which is, as far as I believe, prone to issues with Sky (or vis-versa). No idea what the fix maybe except getting rid of Sky or Hyperoptic 

[CinderKona]

Same issue here too.

This is my second puck in 4 months.

[Mosesnantwiich]

My sky glass to keeps saying

please wait for your programme to load

this happens on all channels including recorded playback films etc.

[Toties]

I think the sky glass/puck looses packets quite often? This is down to a bad Internet connection.  I have rebooted my router twice a week and it seems to have cured it (somewhat) I think another problem could be poor software being sent out to the puck? Either way it's a sky problem and they should be addressing it

[Gilly147]

What do I do to get programmes to load

[Cable32321]

Reboot it bad

or just home button

or 1 channel up the. Go back to the channel needed

[Gilly147]

None of those work sadly