Hi @MaxC14 and welcome to the forum. Your installation seems to be getting stuck but you don't mention at what stage so I am posting a few links that might help you.
Also, if you are able to connect the puck via ethernet to your router (just for the installation) many people have found this helps.
Have a look at the following:
Stuck on updating software
Stuck on checking your status
Problems setting up Glass or Stream
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If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
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