@Alliremember wrote:
The thing is I'm not sure what's changed? It has been fine for 12 months (despite the ads debacle) and now it's unwatchable?
Where a product has functioned to the expected level for 12 months and is now providing poor service something must have changed.
I spent all day on Monday and part of Tuesday on with their customer service. They finally told me there was a known issue they're trying to resolve. Let's see today if it's the same.
These types of issues it's best not to contact customer services as they typically aren't aware of issues like this and it's best to report them to the viewer relations team who will ensure the correct team is looking at it ( as per my previous posts in this thread).
Both the viewer relations team and customer priority team are aware of the issue and the threads on this forum discussing the problem. Not necessarily holding my breath for a fix for today but certainly for after the F1 summer break.
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