Not loading any channels says technical fault

[Hemmo24]

Done and reset, powered it on and off and still can't load any channels.

Just get. Black screen.

Your My Sky app says nothing wrong when there is?

[GD1]

@Hemmo24  If you're referring to Sky Stream puck I would suggest wifi is the most likely issue, have you tried ethernet from the stream ouck to your router?

[Hemmo24]

Internet is fine, iPlayer, netflix and discovery+ apps work fine via the puck.

Just got no live channels to watch normal TV.

Missing The Simpson

[GD1]

@Hemmo24  If you have netflix on the puck open it and go to get hlp, run the speed test, although iPlayer netflix etc can run on much lower speeds your TV channels need at least 25mbps for HD & 30mbps for UHD

What does the netflix speedtest show?

[MarkGoldsmith]

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@Hemmo24 wrote:

Internet is fine, iPlayer, netflix and discovery+ apps work fine via the puck.

Just got no live channels to watch normal TV.

Missing The Simpson

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Live channels typically seem to require a slightly stronger Wifi signal and more bandwidth to work compared with the apps, so as suggested by @GD1 your Wifi signal could still be the problem.

[Hemmo24]

It's sky WiFi running at 109mbps on speed test.

[Exiled-in-HH]

What is the speed on the Netflix Network check on the Puck?

[MarkGoldsmith]

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@Hemmo24 wrote:

It's sky WiFi running at 109mbps on speed test.

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Also worth noting that internet speed is only part of it, the strength and stability of the WiFi signal is key for the sky streaming platform as it requires a strong and stable connection to work as intended.

[Exiled-in-HH]

You can get an idea of whether that is an issue by running a high bit rate UHD demo on YouTube in nerd stats mode for 10 mins on the Puck😉