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Discussion topic: Playlist British Grand Prix keeps jumping forward 30 seconds

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This message was authored by Hammers76 This message was authored by: Hammers76

Playlist British Grand Prix keeps jumping forward 30 seconds

Why does the coverage of the British Grand Prix via playlist keep jumping forward by 30 seconds?


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This message was authored by Kelsingra This message was authored by: Kelsingra Answer

Re: Playlist British Grand Prix keeps jumping forward 30 seconds

Posted by a Sky employee

Hey all,

 

I am closing this thread now as the problem has been resolved 😊

 

Thank you all for the help!

Fanni

Community Moderator

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This message was authored by Llamekuf1 This message was authored by: Llamekuf1

Re: Lagging / jumping when watching sky sports / box office UHD

I am having a similar issue with sky sports.

watching the British GP via watch from start and approximately every minute or so it jumps forward by approx 3-4 seconds! 
I have tested the connection and am getting 93mbs I have the puck connected via Ethernet.

It's  frustrating to  say the least.

This message was authored by jpswer This message was authored by: jpswer

Re: Playlist British Grand Prix keeps jumping forward 30 seconds

Exactly the same issue here. VERY **bleep** OFF

This message was authored by Wallace93 This message was authored by: Wallace93

Re: Playlist British Grand Prix keeps jumping forward 30 seconds

Hi. Did you get a fix for it? 

This message was authored by Harvey13 This message was authored by: Harvey13

Re: Playlist British Grand Prix keeps jumping forward 30 seconds

I'm experiencing the same issue

This message was authored by Alliremember This message was authored by: Alliremember

Re: Playlist British Grand Prix keeps jumping forward 30 seconds

Same issue here at 18:30; very annoyed considering the amount you pay and the service is worse than someone with an illegal set up would have. 

This message was authored by Alliremember This message was authored by: Alliremember

Re: Playlist British Grand Prix keeps jumping forward 30 seconds

Same issue here at 18:30, very annoyed considering the amount of money this costs to have a service worse than someone with an illegal stream.

 

and no contact from Sky either

This message was authored by Wallace93 This message was authored by: Wallace93

Re: Playlist British Grand Prix keeps jumping forward 30 seconds

Spoke to sky there. It's a known issue with the playlist today. Got me to do a router and glass reset and said to try again in 20mins otherwise await a permanent fix.

This message was authored by DanC88 This message was authored by: DanC88

Re: Playlist British Grand Prix keeps jumping forward 30 seconds

Same issue!

This message was authored by oliver_34421 This message was authored by: oliver_34421

Re: Playlist British Grand Prix keeps jumping forward 30 seconds

Same issue 

 

This message was authored by Alliremember This message was authored by: Alliremember

Re: Playlist British Grand Prix keeps jumping forward 30 seconds

If it's their problem with playlist then turning our hardware off will have no impact I'd suggest but hope it works for you.

This message was authored by oliver_34421 This message was authored by: oliver_34421

Re: Playlist British Grand Prix keeps jumping forward 30 seconds

Any response when the issue will be resolved 

This message was authored by Wallace93 This message was authored by: Wallace93

Re: Playlist British Grand Prix keeps jumping forward 30 seconds

Didn't suggest when the issue in general will be resolved, just said they are aware and are working on it

This message was authored by Alliremember This message was authored by: Alliremember

Re: Playlist British Grand Prix keeps jumping forward 30 seconds

We have persevered and it's (fingers crossed) not skipped forward for about 10 laps so maybe try and stick it out? (Can't say this will work for everyone and might start again) 

This message was authored by jpswer This message was authored by: jpswer

Re: Playlist British Grand Prix keeps jumping forward 30 seconds

I'm just watching it on Channel 4 as they have the full race free to air thankfully 

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