Play back programs on 5 and ITVX keep freezing

[01Pk001]

Thank you for the reply. Its when i am watching The Forsytes. It freezes in first set of adverts. I can skip through ads as i don't pay for ad free. I suspect they want the extra ad free revenue so will not rush to fix!

[lettice]

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@01Pk001 wrote:

Thank you for the reply. Its when i am watching The Forsytes. It freezes in first set of adverts. I can skip through ads as i don't pay for ad free. I suspect they want the extra ad free revenue so will not rush to fix!

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Can you also please report to VR as in my post above, mentioning that programme and episodes affected.

[Emma959]

I'm having this issue too, is there a successful fix yet? I can request the programme it plays one advert and then says the app has got a problem and I need to restart it. I've restarted, refreshed apps etc any other suggestions?? Thanks

[Fothergill1]

Hi @01Pk001 I believe this is a glitch with episode 3 glitch as I was able to watch episodes 1 and 2 of the Forsytes with no issues but watched episode 3 yesterday and after every set of adverts it produced an error message saying there was a problem.  I persevered and finally managed to watch the entire episode.  I reported it to ViewerR@sky.uk

[YorkshirePete]

Ive reported Murder Before Evensong as i couldnt get past the adverts. Tried again tonight Ep4 and didnt even get to the opening credits. 

[Fothergill1]

Hi @YorkshirePete it appears as though there is some issue between Sky and Ch5 at the moment.  I refreshed my apps but it made no difference.

The more people that report these issues to Viewer Relation the better as they will be more likely to put a rush on fixing it.

[YorkshirePete]

Yes that was my thought. Maybe there is an update that my5 hasn't released to Sky yet ? 

[Kennth+hill]

Every time I play something, I get The Adverts, and then it comes up.Restart app , before the\nFilm or serious start i try it on my fire stick and  it working  great so it got be on the sky  streaming service 

[Fothergill1]

Hi @Kennth+hill  Since my post above (post 3)  I have also encountered problems with the Channel 5 App.  I tried refreshing the apps as as I suggested but it didn't help so I reported the issue to Viewer Relations (viewerR@Sky.uk)

There seems to be a glitch with certain episodes of some channel 5 programmes. I was able to watch episodes 1 and 2 of the Forsytes with no issues but watched episode 3 yesterday and after every set of adverts it produced an error message saying there was a problem and I should restart the app.  I have seen other reports relating to the Forsytes as well as Murder Before Evensong (both Ch5).

I would suggest that, as I did,  you also report the problem to ViewerR@sky.uk giving as much information as possible such as the App,  programme name, episode number, any error messages etc.  The more people that report it the better. 

[MFW]

Yes having sale issues for a while..... its now Nov and had the issues on and off for months 

[R2wtrials]

This last week i have had no luck at all with Channel 5 app. Tried to watch a certain programme and it just kept reporting an issue and telling me to restart app ... it did let me watch a different programme briefly but since then just gets to whatever i want to watch and stops with the "restart app" message ..

Seems this has been happening for a while, has there been no answer from sky or channel 5 yet?

[lettice · Accepted solution]

I've alerted Sky on this issue in our closed forum area.

I have combined a number of other similar issue posts/threads on both Sky Stream/Glass sections into this combined thread.

Will mark this post as the answered post, until Sky respond with any further progress.

[01Pk001]

I have reported too on the email address tou provided. Thank you everyone for responding.