No LIVE Channels

[Neilix01]

Hi all,

Took delivery of  2 Sky Stream Pucks today.  I have only set up one so far however, I have run into an issue.  The puck is set up and I have logged into all my streaming accounts (iPlayer, ITVx, Netflix, Apple TV etc).  The streaming via the apps is working as expected but, I am unable to view any of the LIVE tv channels/programmes from the Channel List.  

I have powered down the puck a couple of times, put it into standby etc but the problem persisits.  All I get is a 'loading' or 'please wait for your programme to load' messages.

Any suggestions?

[Deedee36]

@Neilix01  How are you connected to the internet via wifi or Ethernet? Also if you open the Netflix app and scroll down to get help,check your network it will give you your connection speeds 

[Neilix01]

Hi,

Yes, connected via wi-fi.  There is a direct line of sight between the puck and my BB Hub, no more than 4-5 meters

[Deedee36]

@Neilix01 you could try connecting via Ethernet to see if that helps

[Neilix01]

@Deedee36 If it works, that's not going to be an preferred solution.  The whole point is to have as few cables running around the place.

[Deedee36]

@Neilix01 Have  you checked the speed your getting to your puck?

[Neilix01]

@Deedee36 Speed check on Netflix is 381.74Mbps (more than enough)

[Deedee36]

@Neilix01  Have you tried setting up the second puck?

[Neilix01]

@Deedee36 Not yet, was thinking that if I can't get this one set up, then both would be going straght back!!

[Deedee36]

@Neilix01  I would try setting up

to second puck to rule out the first puck having a fault 

[Neilix01]

@Deedee36 going to try a factory reset first and see what happens.

[Deedee36]

@Neilix01  How did you get on??

[Neilix01 · Accepted solution]

@Deedee36 Had to finish up some work but I have factory reset the puck, set everything up again and the LIVE channels are now streaming 😀

Thnaks for the help.

[piers1]

ok i am having this problem. **bleep** is a puck?