New Sky OS 2.0

[wingcobra1984uk]

When I turn the tv on I get a back screen with the sky logo at the top and the menu bar and the time but nothing else and it will not respond to the remote or load anything, when I go to settings it takes at least 10 minutes to bring up the settings screen and the only fix is to restart the sky glass tv 

[Hoover123]

May a bug - I am finding that with the new OS the HDMI is not automatically switching when I turn on the sky stream box via the remote control. All the settings on the tv and stream box are correct, but it's hit and miss. I am now quite often having to use the tv remote to switch to the correct HDMI

[Higgins000]

I have recently had one of my pucks replaced due to a hardware fault. The new puck is unfortunately on the standard OS not the trial software. This means i cannot access any of my recordings only tje original playlist. How can i get my new puck updated to the OS 2.0 to allow me to access recording and the features of the trail. My ither 2 picks are still on the trial. Would appreciate any help regerding this.y new pucks serial number is showing on the my sky app 

[SKY1992bf]

---

@Higgins000 wrote:

I have recently had one of my pucks replaced due to a hardware fault. The new puck is unfortunately on the standard OS not the trial software. This means i cannot access any of my recordings only tje original playlist. How can i get my new puck updated to the OS 2.0 to allow me to access recording and the features of the trail. My ither 2 picks are still on the trial. Would appreciate any help regerding this.y new pucks serial number is showing on the my sky app 

---

@Higgins000  I've flagged you his to sky but might not get a response until Thursday at the earliest 

edit was the original puck on the trial in the first place?

[Dazzasky]

---

@Higgins000 wrote:

I have recently had one of my pucks replaced due to a hardware fault. The new puck is unfortunately on the standard OS not the trial software. This means i cannot access any of my recordings only tje original playlist. How can i get my new puck updated to the OS 2.0 to allow me to access recording and the features of the trail. My ither 2 picks are still on the trial. Would appreciate any help regerding this.y new pucks serial number is showing on the my sky app 

---

Give the new puck a reboot, it may update the puck @Higgins000 

[Freddieboy69]

Hi, @Higgins000 , Any replacement puck sent by Sky would contain the current firmware/software and not the new beta firmware,  definitely worth rebooting the puck, and leaving it on Standby overnight, and hopefully it will get updated for you.

[Tall_Paul]

Liking some of the updates here, given the extra clarity around recording and a dedicated library I'd consider looking at whole home again, (discount showing on MySky) cheers for all the info.

[Hoover123]

Possible bug: for the past two days, I have had to physically unplug the box, it's been stuck in standby 

Possible bug : notifications are currently not working for me 

[mrwwt]

Not a bug, more UI/UX feedback – the TV guide, I don't think it's clear enough when you scroll over to "TV Guide" on the top bar, press down once the top bar changes to your section options "TV shows / Kids / Sport / News... etc.". It's quite subtle and only replaces the text on the bar as it is.

I was actually okay with it but watching my wife use it, she didn't see it at all and couldn't find how to quickly get to the Kids stuff – she just thought the UI had got stuck so pressed down a second time. (And she's way more representative of the general user who'll be getting the public version than I am).

@GD1 @KevNewMedia 

[Exiled]

It varies I've found, depending on the photo the text is displayed over. Definitely needs looking at by either reducing the size of the photo used or my preferred way would be by making it a solid menu bar with a solid blue background. 

[Terra87]

When I am trying to go to the recent page, it keeps returning to the home screen or when I try to scroll anywhere it's just flicking back to the home screen. I can also select an open, it opens and then jumps straight back to the home screen. It's becoming very frustrating. 

[KevvyC1974]

The only niggly problem I have is when fast forwards on recordings it lags a lot, but apart from that no problems 

[Hoover123]

I am finding sky sports main event UHD RT problematic tonight. Picture freezing. 

[D+Hig]

I’m having to restart a few times because of technical issues etc

[Hoover123]

@D+Hig @Yep exactly same as me