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Discussion topic: My sky puck is stuck on software error

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This message was authored by: Danielle1997x

Message posted on ‎16 Jul 2024 12:31 PM

My sky puck is stuck on software error

My sky puck is not connecting. I tried to reset it following instructions and even tried in another HDMI port and it's not working or connecting. 

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This message was authored by: mikealanr

Message posted on ‎16 Jul 2024 08:55 PM

Re: My sky puck is stuck on software error

Posted by a Superuser, not a Sky employee. Find out more

Hi @Danielle1997x 

 

Try unpairing plugging at the mains for 10 minutes and trying again. If that doesn't work, follow the troubleshooting advice here:

 

https://www.sky.com/help/articles/setting-up-sky-glass-updating-software

 

If that doesn't work, you will need to call Sky, as we are fellow subscribers here on the form. However one question is who is your ISP? There was (is) a known issue with Hyperoptic and if you have their broadband you need to give them a call and they will make a change to your configuration to allow it to work.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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