Hi @Danielle1997x
Try unpairing plugging at the mains for 10 minutes and trying again. If that doesn't work, follow the troubleshooting advice here:
https://www.sky.com/help/articles/setting-up-sky-glass-updating-software
If that doesn't work, you will need to call Sky, as we are fellow subscribers here on the form. However one question is who is your ISP? There was (is) a known issue with Hyperoptic and if you have their broadband you need to give them a call and they will make a change to your configuration to allow it to work.
MikeAlanR
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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
