Majority of the buttons have stopped working on my remote

[Dan91]

Hi,

my remote for my sky stream was working as normal and all of a sudden most of the buttons stopped working correctly the numbers just mute and unmute the tv

If I press left on my touch pad it turns sky off and on if I press right it brings up the search bar the rest don't function

i have tried changing the batteries and holding 7&9 followed by 1&3 to reset which said it worked, just I still had the same problem.. please help

[Fothergill1]

@Dan91 I see this post of your has been automatically escalated so please keep an eye out for the chat bubble that will appear at the bottom left of your screen when they send you an invitation to "Chat". When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

The following link will tell you the procedure:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Fothergill1]

@Dan91I have just posted the following (cut & paste) to another similar thread.

Here are some things you can try: Firstly I would reboot the system by switching off at the plug socket for a minute before switching it on again. I will take about a minute to reboot.

Then try to pair the remote again as follows:

1. Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
2. Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

Here are a couple of remote troubleshooting guides which may help:

Troubleshooting guide

Remote help

You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth.  There was a faulty batch of remotes at the end of last year and this method often worked even though it sounds an unlikely solution (it actually worked for me). Whether it will work on newer remotes I don't know but it's worth a try.

If none of the above works then phone Sky to discuss and request a replacement remote.

If you have one available you can use a Sky Q remote.

Good luck 🤞

[Greenfingers001]

Thanks for escalating this. We’ve sent @Dan91  an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Rhw1967]

Mine has started doing exactly the same thing... on and off button works, most of the others don't although pressing left on the wheel turns off sky ... very frustrating ...

can someone please help ??!

[Dd221]

Hello I have this exact thing how did you resolve this please?!

[Fothergill1]

@Dd221 Have a look at post 3 above to see if that helps you at all..

If it doesn't you can request a replacement remote at the following link: Streaming TV replacement remote 

[MrsBenson]

• Hello,I am having Same issue and the TV is not even up to two month's..sky needs to give me a new remote because this is totally unfair...

[Fothergill1]

@MrsBenson Welcome to the forum.  Sorry to see you are having issues with your remote.  You can order a replacement at the link I provided in post 8  just before your post 😀.

[Curtowls]

Im having this issue too, is there a fix or is it a new remote?

[MarkGoldsmith]

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@Curtowls wrote:

Im having this issue too, is there a fix or is it a new remote?

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The previous posts in this thread have provided the answers. There are troubleshooting steps and instructions on how to order a new remote in these posts.

[Larne123]

Jist logging the fact that this issue has also just occured with my remote.

I'll request a new remote but i'm unsure what has caused this to start with? 

[Fothergill1]

@Larne123  Sorry to hear you are also having issues with your remote.  We are just customers like yourself on the forum to can't do anything about ordering a replacement.  Have a look at the other posts in this thread and in particular to posts 3 and 8 above.  There are some troubleshooting steps to try and a link where you can request a replacement.

[carstairsfamily]

Just posting to confirm we are having the same issue. I wonder if sky have done an update to cause these issues. We had it with a mini box. Where certain buttons just would not work. Ordered a new remote and now all good. But since Wednesday we now have the same issue for our main sky Q box. But it's not just the sky control that won't allow me to use the toggle buttons, but also our master remote and neither will work through our cupboard anymore, I need direct line of sight to the box!!