Sky stream keeps restarting

[Aprilwatson]

Hi, over the last month or so our sky stream keeps resetting itself midway through watching tv. It takes a few minutes and works again but it's becoming very annoying now, especially when it was happening during the live euro games. Anyone know why this is happening? Thanks 

[Jporch316]

Hi 

I've escalated your post to the online sky community support team - keep a watch for an invitation to chat over the day or so 

[Tom-W19]

Thanks for escalating. We've sent an invite to @Aprilwatson.

[dormouse]

Hi, did you get a solution for this? My stream puck has recently started to restart randomly. It is very frustrating. I'd be grateful for any ideas about what could be causing it.

[Jporch316]

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@dormouse wrote:

Hi, did you get a solution for this? My stream puck has recently started to restart randomly. It is very frustrating. I'd be grateful for any ideas about what could be causing it.

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Hi I have escalated your post to the online sky community support team .... lookout for an invitation to chat ....

[Aprilwatson]

They had to resend a new puk and since it's been fine

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @dormouse to chat.

[Cheesylid]

The same has started happening to me. Trying to watch a live game on sky sports plus and it reverts back to the start. Half the match is over before I can watch it live.