Looping advert every 60 seconds

[MeJon]

Uh oh looks like I spoke too soon! After doing the remote reset then rebooting my puck it was fine for just a few minutes but is now looping ads again!!

[LansonJay]

I tried that a couple of timea first, especially after leaving the Puck unplugged for a while. 

Good luck! 

[MeJon]

So what I did in the end after resetting the remote I updated all apps. Then I tried Netflix and the ad loop happened on Netflix as well. I closed that app and opened Amazon and selected a film to watch and it worked perfectly! So I closed that app and tried my news channels and haven't had a problem since! I have no idea which action caused it to work again but for some reason I think updating the apps and then trying a movie on the apps did it, no idea. But it's working just fine now.

[KevNewMedia · Accepted solution]

Hi Everyone

Our support teams have advised that this problem has been resolved.

If you are still having problems, can you restart your Stream Puck/Glass TV and let us know if it's fixed for you 🙂.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.