Lip sync problem with puck

[Dibbles]

We cannot get our tv programs to lip sync with PUC. We have followed all guidelines but still is out of SYNC .

any help most welcome

[Jones_The_Cat]

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@Dibbles wrote:

We cannot get our tv programs to lip sync with PUC. We have followed all guidelines but still is out of SYNC .

any help most welcome

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How is your PUCK connected to your TV? Is it directly via HDMI or do you have it routed via a soundbar or AVR? 

[Dibbles]

Through a sound bar. Followed all instructions changed things around but still not 100% 

[Jones_The_Cat]

@Dibbles 

What is the make and model of your TV and soundbar? 

Are you using HDMI cables of the same spec and speed for all parts of the chain. ie puck > soundbar > TV?

Make sure all the nonsense picture processing options are turned off on your TV - they can sometimes create added latency. 

Check and see whether your TV has a game mode for any of its HDMI ports. If enabled, this can give an ultra low latency and keep image and sound in sync better. 

[Ralphy3]

I have 2 Pucks and one of them is freezing and out of sync . Have tried swapping them around and one of the pucks is defective. How do I arrange for a replacement?

[Ellie_TV]

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@Ralphy3 wrote:

I have 2 Pucks and one of them is freezing and out of sync . Have tried swapping them around and one of the pucks is defective. How do I arrange for a replacement?

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You need to phone Sky. They will go through further troubleshooting with you and send a replacement puck if necessary.