If after trying that, you still have a problem, you can order a replacement remote control via an online form (you will need to sign in with your sky id), using the link below;
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester. My good journey to Sky Stream from Sky Q. Click here to read
